One of the ITC companies providing outsourcing services is BITERAP - a cluster of IT companies and education institutes.
The aim of BITERAP is to significantly contribute to the increase of quality and effectivity of ITC processes supporting the execution of elected power on all levels of self-government and public administration of the Slovak Republic, and most of all on the level of cities and communities.
As well as in the private sector, information technologies are a determining factor of good public body management, of financing control mechanisms of authorities and state organizations. On the other hand, within the frame of its widely accepted perception the acquisition and effective utilization of ITC technologies require large financial resources and are beyond the economic, technical and personal possibilities of municipalities and the public administration. One of the reasons of these high prices is the acquisition of ITC products and services through investments instead of outsourcing.
BITERAP guided by the newest solution trends for successful companies on the global scale creates conditions that enable for municipalities and public administration bodies to utilize high-end solutions that were up to now beyond reach. To achieve these high-end solutions of application functionality and technology levels, of information security and overall system stability BITERAP uses a method of outsourcing called ASP - Application Service Provision. ASP is a rent of software as service - customers connect via internet to rented application software and use it the same way as if it were installed to their local computers. Users don't need to own a software license, they don't need to care about upgrades, reliability or security - since all of these are taken care of by the service provider ie. by BITERAP.
This approach enables BITERAP customers to dramatically reduce the costs of obtaining software tools necessary for the support of planning, decision-making, economic and control processes, informing and communicating with citizens, etc.
In comparison to other companies offering similar services BITERAP has a significantly wider portfolio of services and software tools. This is due to the fact that BITERAP does not offer the services of one, but of several companies - the services of our members and partners. Thus, instead of a small, restrained number of tools, the result is a wide set of tools that satisfies most if not all needs at any level of municipality. Besides, BITERAP always keeps a keen eye at its customers' needs and based on these it broadens and adjust its service and product portfolio.